{"id":2215,"date":"2025-09-30T19:08:54","date_gmt":"2025-09-30T16:08:54","guid":{"rendered":"https:\/\/newoutlet.kiloegy.com\/?page_id=2215"},"modified":"2025-12-13T14:49:45","modified_gmt":"2025-12-13T11:49:45","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/newoutlet.kiloegy.com\/en\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"

1) Acceptance of these Terms<\/h2>\n

By accessing or using our website, mobile channels (including WhatsApp), or placing an order with Theoutlet, you agree to these Terms & Conditions (\u201cTerms\u201d) and our Privacy Policy<\/strong> and Return & Exchange Policy<\/strong>. If you do not agree, please do not use our services.<\/p>\n

2) Eligibility<\/h2>\n

You must be at least the legal age to form a binding contract in your jurisdiction (generally 18+) and use the Services for personal, lawful purposes only.<\/p>\n

3) Account & Security<\/h2>\n

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.<\/p>\n

Provide accurate, complete, and current information, and keep it updated.<\/p>\n

We may suspend or terminate accounts for suspected fraud, abuse, or policy breaches.<\/p>\n

4) Orders, Acceptance & Availability<\/h2>\n

All orders are offers to purchase<\/strong> subject to our acceptance. We may decline or cancel all or part of an order (e.g., stock limits, pricing or product errors, suspected misuse).<\/p>\n

If we cancel after a charge, we will refund the affected amount to the original payment method.<\/p>\n

Product images are for illustration; slight variations (e.g., color\/packaging) may occur without affecting function or quality.<\/p>\n

5) Pricing, Taxes & Payment<\/h2>\n

Prices are shown in [insert currency] and may include\/exclude VAT depending on the display convention. Any applicable taxes, duties, or fees will be shown at checkout.<\/p>\n

We accept the payment methods displayed at checkout (e.g., cards, Apple Pay, COD). COD may incur a service fee\u2014shown at checkout.<\/p>\n

We use third-party payment processors; we do not store full card details on our systems.<\/p>\n

6) Shipping & Delivery<\/h2>\n

We ship via approved carriers. Estimated delivery windows are shown at checkout but are not guaranteed.<\/p>\n

Risk of loss passes to you upon delivery to your address or collection point. Please inspect packages upon receipt and report issues within the timeframes below.<\/p>\n

7) Return & Exchange Policy (Summary)<\/h2>\n

To protect health and safety, we do not accept returns or exchanges<\/strong> for personal-care items except<\/strong> when:
\n(a)<\/strong> the item arrives damaged\/defective<\/strong>, (b)<\/strong> the wrong item<\/strong> is delivered, or (c)<\/strong> the shipment arrives short<\/strong>.<\/p>\n

Report visible shipping damage\/leakage within 48 hours<\/strong> of delivery (with clear photos\/video).<\/p>\n

Report manufacturing defects \/ wrong \/ short items within 7 calendar days<\/strong> of delivery confirmation.<\/p>\n

Items must be unused, unopened, in original packaging<\/strong> with all accessories\/gifts.<\/p>\n

Upon inspection approval, your options are: replacement<\/strong>, exchange with price difference<\/strong>, or refund to original payment<\/strong> (refunds typically within 3\u20135 business days<\/strong> after approval; overall processing 7\u201310 business days<\/strong>).<\/p>\n

Theoutlet covers shipping costs in approved cases above.
\nFor full details, please see our Return & Exchange Policy<\/strong>.<\/p>\n

8) Health, Safety & Advice Disclaimer<\/h2>\n

Information on our site and pharmacist guidance are for informational purposes only<\/strong> and do not substitute<\/strong> medical diagnosis, treatment, or professional medical advice.<\/p>\n

Always read labels\/instructions from manufacturers and consult a qualified healthcare professional when needed.<\/p>\n

Prescription products (if applicable)<\/strong> require a valid prescription and may be supplied only in accordance with applicable laws.<\/p>\n

9) Promotions, Coupons & Gift Cards<\/h2>\n

Promotions and coupon codes are time-limited, non-transferable, and subject to specific rules displayed at issuance.<\/p>\n

Only one promotion may apply per order unless stated otherwise.<\/p>\n

We may cancel or refuse promotions in cases of misuse, error, or fraud.<\/p>\n

Gift cards<\/strong> (if offered) are non-refundable, non-exchangeable for cash, and valid only within the indicated term.<\/p>\n

10) User Content (Reviews, Messages)<\/h2>\n

You are responsible for content you submit (reviews, messages, images). Do not post unlawful, harmful, defamatory, infringing, or misleading content<\/p>\n

By submitting content, you grant Theoutlet a non-exclusive, royalty-free license to use, display, and reproduce it for marketing and service purposes, subject to our Privacy Policy.<\/p>\n

11) Prohibited Uses<\/strong><\/h2>\n

Do not use our Services to:<\/p>\n

Violate laws or third-party rights;<\/p>\n

Harass, defraud, or harm others;<\/p>\n

Attempt to interfere with or compromise security;<\/p>\n

Scrape, reverse engineer, or resell without written consent.<\/p>\n

12) Intellectual Property<\/h2>\n

All content on the site\u2014including text, graphics, logos, icons, images, downloads, and software\u2014is owned by or licensed to Theoutlet and protected by applicable IP laws. You may not use our trademarks or content without prior written permission.<\/p>\n

13) Third-Party Services<\/h2>\n

Our Services may link to third-party sites (e.g., payment gateways, shipping partners). We do not control and are not responsible for third-party content, policies, or practices. Use is at your own risk.<\/p>\n

14) Errors & Omissions<\/strong><\/h2>\n

We strive for accuracy but do not warrant that content (including pricing, availability, descriptions) is error-free. We may correct errors and update information at any time without prior notice, including after order submission.<\/p>\n

15) Warranty Disclaimer<\/strong><\/h2>\n

Except as expressly stated by us in writing and to the fullest extent permitted by law, the Services and site content are provided \u201cas is\u201d<\/strong> and \u201cas available\u201d<\/strong>, without warranties of any kind, express or implied.<\/p>\n

16) Limitation of Liability<\/strong><\/h2>\n

To the maximum extent permitted by law, Theoutlet will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill arising from or related to the use of our Services. Our aggregate liability for any claim is limited to the amount you paid for the product(s) giving rise to the claim.<\/p>\n

17) Indemnity<\/strong><\/h2>\n

You agree to indemnify and hold harmless Theoutlet, its affiliates, officers, employees, and agents from any claim, loss, liability, and expense (including reasonable attorneys\u2019 fees) arising from your breach of these Terms or violation of applicable law.<\/p>\n

18) Force Majeure<\/strong><\/h2>\n

We are not responsible for delays or failure to perform due to causes beyond our reasonable control (including but not limited to natural events, government actions, strikes, disruptions in logistics, or telecommunications failures).<\/p>\n

19) Privacy & Data Protection<\/h2>\n

Your use of our Services is also governed by our Privacy Policy<\/strong>, which explains how we collect, use, share, and protect personal data. By using the Services, you acknowledge that you have read and understood the Privacy Policy.<\/p>\n

20) Changes to these Terms<\/h2>\n

We may update these Terms from time to time. The \u201cEffective date\u201d will reflect the latest version. Continued use after changes constitutes acceptance of the updated Terms.<\/p>\n

21) Governing Law & Jurisdiction<\/h2>\n

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Jeddah, KSA<\/strong> (unless mandatory law requires otherwise).<\/p>\n

22) Contact<\/h2>\n

Questions about these Terms or your order?<\/p>\n

Email:<\/strong> info@newoutlet.kiloegy.com<\/p>\n

Support:<\/strong> 8001240636<\/p>\n","protected":false},"excerpt":{"rendered":"

1) Acceptance of these Terms By accessing or using our website, mobile channels (including WhatsApp), or placing an order with Theoutlet, you agree to these Terms & Conditions (\u201cTerms\u201d) and our Privacy Policy and Return & Exchange Policy. If you do not agree, please do not use our services. 2) Eligibility You must be at […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2215","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTerms & Conditions - TheOutlet SA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newoutlet.kiloegy.com\/en\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms & Conditions - TheOutlet SA\" \/>\n<meta property=\"og:description\" content=\"1) Acceptance of these Terms By accessing or using our website, mobile channels (including WhatsApp), or placing an order with Theoutlet, you agree to these Terms & Conditions (\u201cTerms\u201d) and our Privacy Policy and Return & Exchange Policy. 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