To protect public health and safety, returns or exchanges of personal products are not accepted once they have left our warehouse,
except in the following cases only:
The product arrives damaged or defective, or
incorrect product is delivered, or the shipment is incomplete compared to the invoice
Eligibility Requirements
Report the issue within the timeframes below.
The product must be unused, unopened, in its original packaging with all seals intact, including all accessories and any promotional gifts.
Provide the original invoice or order number.
Ship the return using secure packaging (preferably the original outer carton).
Note: Opened/used products or products with altered packaging/seals cannot be accepted for hygiene reasons.
Reporting Timeframes
Visible Shipping Damage/Leakage/Spillage: Within 48 hours of delivery (include clear photos/videos of the outer packaging and product).
Manufacturing Defects, Incorrect Product, or Incomplete Shipment: Within 7 calendar days of the delivery confirmation date from the carrier.
How to Place an Order
Contact Theoutlet Customer Service via WhatsApp and share:
Order/Invoice Number, Description of the Issue, and Clear Photos/Videos.
Receive a Service Order Number (RMA) and Shipping Instructions.
Arrange for pickup from your address or delivery to your specified location.
We will inspect the product within 1-3 business days after it arrives at our facility.
Resolution Options
Replacement with the same product (subject to availability).
Exchange for a different product, with any price difference refunded if applicable.
Refund to your original payment method after the return passes inspection.
Refund Schedule: 3-5 business days from approval.
Total Processing Time: Typically 7-10 business days from order placement to completion.
Shipping Costs
Theoutlet covers all shipping costs for damaged/defective products, incorrect products, or incomplete shipments.
- The customer will not be charged in these cases.
Disqualifying circumstances
Opening/using the product, removing the seals/hygiene labels, or altering the packaging.
Damage resulting from improper storage or use after delivery.
Orders placed after the reporting timeframes mentioned above.
Personal products that have been opened (for hygiene/safety reasons).
General conditions
This policy does not affect your statutory rights under applicable laws.
Theoutlet reserves the right to refuse any order that does not meet these conditions or violates safety procedures.
Additional information or documentation may be requested to complete the inspection.