1) Acceptance of These Terms
By accessing our website, using our mobile channels (including WhatsApp), or placing an order with Theoutlet, you agree to these Terms and Conditions (“Terms”), our Privacy Policy, and our Return & Exchange Policy. If you do not agree, please do not use our services.
2) Eligibility
You must be at least the legal age to enter into a binding contract in your jurisdiction (typically 18+) and use the services only for lawful, personal purposes.
3) Account and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Provide accurate, complete, and up-to-date information, and keep it updated.
We may suspend or terminate accounts in cases of suspected fraud, abuse, or policy violations.
4) Orders, Acceptance, and Availability
All orders are offers to purchase subject to our acceptance. We may refuse or cancel all or part of an order (such as due to inventory limitations, pricing or product errors, or suspected misuse).
If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method.
Product images are for illustrative purposes only; minor variations (such as color or packaging) may occur without affecting functionality or quality.
5) Pricing, Taxes, and Payment
Prices are displayed in [Insert Currency] and may include or exclude VAT depending on local display practices. Any applicable taxes, fees, or charges will be shown at checkout.
We accept the payment methods displayed at checkout (such as credit/debit cards, Apple Pay, and Cash on Delivery). Cash on Delivery may incur a service fee, which will be displayed at checkout.
We use third-party payment processors and do not store complete payment card details on our systems.
6) Shipping and Delivery
We ship through authorized carriers. Estimated delivery windows are displayed at checkout but are not guaranteed.
The risk of loss transfers to you upon delivery to your address or designated pickup point. Please inspect your package upon receipt and report any issues within the timeframes specified below.
7) Return & Exchange Policy (Summary)
To protect health and safety, we do not accept returns or exchanges for personal products except when:
(a) the product arrives damaged/defective, (b) the wrong product is delivered, or (c) the shipment is incomplete.
Report visible shipping damage or leakage within 48 hours of delivery (with clear photos/videos).
Report manufacturing defects, incorrect products, or missing items within 7 calendar days of confirmed delivery.
Products must be unused, unopened, and in their original packaging, including all accessories and promotional gifts.
Once the inspection is approved, your options are: Replacement, Exchange with price difference, or Refund to the original payment method (refunds are typically processed within 3–5 business days after approval, with total processing taking 7–10 business days).
Theoutlet covers shipping costs for the approved cases listed above.
For complete details, please refer to our Return & Exchange Policy.
8) Health, Safety, and Medical Disclaimer
The information provided on our website and by our pharmacists is for informational purposes only and does not replace professional medical diagnosis, treatment, or advice.
Always read the manufacturer’s labels and instructions and consult a qualified healthcare professional when necessary.
Prescription-only products (where available) require a valid prescription and may only be supplied in accordance with applicable laws.
9) Promotions, Coupons, and Gift Cards
Promotions and coupon codes are time-limited, non-transferable, and subject to specific terms presented at the time of issuance.
Only one promotional offer may be applied per order unless otherwise stated.
We reserve the right to cancel or reject promotions in cases of misuse, error, or fraud.
Gift cards (where available) are non-refundable, cannot be redeemed for cash, and are valid only for the specified validity period.
10) User Content (Reviews, Messages)
You are responsible for the content you submit (including reviews, messages, and images). Do not post unlawful, harmful, defamatory, misleading content, or content that infringes the rights of others.
By submitting content, you grant Theoutlet a non-exclusive, royalty-free license to use, display, and reproduce it for marketing and service purposes, in accordance with our Privacy Policy.
11) Prohibited Uses
Do not use our services to:
Violate any laws or third-party rights;
Harass, deceive, or harm others;
Attempt to interfere with or compromise security;
Collect data, reverse engineer, or resell our services without prior written consent.
12) Intellectual Property
All content on the website—including text, graphics, logos, icons, images, downloads, and software—is owned by or licensed to Theoutlet and protected under applicable intellectual property laws. You may not use our trademarks or content without prior written permission.
13) Third-Party Services
Our services may contain links to or integrate with third-party services (such as payment gateways and shipping partners). We do not control and are not responsible for the content, policies, or practices of third parties. Your use of such services is at your own risk.
14) Errors and Omissions
We strive for accuracy but do not guarantee that the content (including pricing, availability, and product descriptions) is free from errors. We may correct errors and update information at any time without prior notice, including after an order has been placed.
15) Disclaimer of Warranties
Except as expressly stated by us in writing and to the maximum extent permitted by law, the services and website content are provided “as is” and “as available”, without warranties of any kind, whether express or implied.
16) Limitation of Liability
To the fullest extent permitted by law, Theoutlet shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising out of or relating to the use of our services. Our total liability for any claim shall not exceed the amount you paid for the product(s) giving rise to the claim.
17) Indemnification
You agree to indemnify and hold harmless Theoutlet, its affiliates, officers, employees, and agents from and against any claims, losses, liabilities, or expenses (including reasonable legal fees) arising from your violation of these Terms or any applicable law.
18) Force Majeure
We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, governmental actions, strikes, logistics disruptions, or communication failures.
19) Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, share, and protect personal data. By using our services, you acknowledge that you have read and understood the Privacy Policy.
20) Changes to These Terms
We may update these Terms from time to time. The “Effective Date” will reflect the latest version. Continued use of our services after any changes constitutes acceptance of the updated Terms.
21) Governing Law and Jurisdiction
These Terms shall be governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Jeddah, Kingdom of Saudi Arabia, unless mandatory law requires otherwise.
22) Contact
Questions about these Terms or your order?
Email: info@theoutlet.kiloegy.com
Support: 8001240636